Shipping & Returns
Our Banana Smile Guarantee: You’ll Love Kadalys Or Your Money Back!
We want you to go bananas over KADALYS, and we stand behind our products. If for any reason you are not completely satisfied with your KADALYS products, we offer a full refund less shipping.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee. Send us an email at service@us.kadalys.com. We'll always do our best to take care of you.
100% SATISFACTION GUARANTEE!
Shipping
Standard shipping is free with orders $49 or more. Shipping for other orders is $10. Please allow 1 to 2 business days for us to receive and process your order. Should there be a delay for any reason, we will contact you.
Returns & Refunds Process
We accept products for returns only for those items purchased from us.kadalys.com and if requests are submitted within 30 days of receiving the order (in its entirety).
When we receive the returned Kadalys product(s) from you, we will process your refund via your original form of payment. If you received any promotional or other discounts when you paid, the refund will only reflect the amount you actually paid for the product. For more information about returns and exchanges, please see our terms of service.
Click here to start a return now.
Missing or Damaged Packages
If your Kadalys package was damaged during shipment, save the box and merchandise and notify us immediately at service@us.kadalys.com. We will arrange for our shipping partner to pick up and inspect the damaged package and the damaged items will be replaced.
If your Kadalys package is missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, including around the garage. You could also check with the people who live with you and ask your neighbors if they didn’t perhaps pick up the package for you.
If the Kadalys package is still not found, we will start a trace with our shipping partner, and take the required follow-up steps. This process takes approximately 3-5 business days. We cannot replace packages until they have been confirmed missing.